Help Desk is a very easy and very convenient way for Web Hosting experts to offer their customers best troubleshooting experience when they need it most. Find below the process to configure the help desk and enable users to take advantage of it.
- Go to Help Desk and click General Settings.
- Select the Allow customers to submit tickets check box.
- Select the trouble ticket queue, priority and category that will be offered to your customers as the default choice.
- Click Switch On in the Tools group, then click OK.